Everything from creating your account to the nightly close-out, in plain language. Bookmark it; it is the whole system in ten minutes.
Prysm is a card payment system that runs on the phone, tablet, or computer you already own. No required hardware, no monthly fee, no contract. You take a payment and the customer's card is charged.
Sign in at prysmsolutions.io/sign-in. Forgot your password? Tap Forgot? and follow the email.
Tap Take payment or + New sale. Type the amount on the keypad. The strip at the top updates with every digit: what the customer pays, the fee, and what you keep. It is an estimate; the exact total is confirmed after the card is read.
On Standard, submitting the card charges it. On Split or Customer pays, a confirm screen shows the sale, the surcharge or card price, and the total. Turn the phone to the customer before you tap Customer agreed — charge. Debit cards are never surcharged, so there is nothing to confirm on debit.
After a card sale or a cash sale, a receipt box appears. The receipt lists the items, subtotal, sales tax, any surcharge on its own line, the tip, and the total.
Home → find the sale on the tape → Refund. Enter the amount (full or partial) and an optional reason, then confirm. The status changes to Refunding, then Refunded or Partly refunded. The receipt link updates to show the refund.
Prysm's fee on the original sale is not returned on a refund. Cash and My-machine sales are refunded by you directly.
You pay 2.9% + $0.30, and 3.5% + $0.30 on American Express from October 6, 2026. Nothing changes for the customer. Available everywhere; no signs, no notices.
You pay 2.15% + $0.30 on credit cards, and credit-card customers pay a 1.35% surcharge. Debit runs at the Standard rate and is never surcharged. Requires signs and a 30-day notice to the card networks; Prysm generates both. The surcharge starts 30 days after you confirm the notice.
Cash price (the default): a cash price and a slightly higher card price. The difference runs from about 3.00% to 4.50% plus 45¢, set from the kind of business you told us at sign-up, because smaller tickets need a larger percentage to cover the same fixed cost. Your exact numbers are on the Pricing plan page before you switch. The card price must be the price you post. American Express sales cost you an extra 0.3% + $0.15 of the card price, and a tip costs you at most 2.7% of the tip. Surcharge: credit-card customers pay a 3% surcharge credited back to you. Same signs and notice as Split.
Some states cap or forbid surcharges, and the Pricing plan page only offers what is allowed where you are. Surcharging is not offered at all in Connecticut, Massachusetts, Maine or Puerto Rico. Colorado caps it at 2% and Illinois at 1%, so your customer rate there is lower than the headline. In New York, New Jersey, Nevada, South Dakota, Nebraska and Georgia we are holding surcharge plans until our counsel confirms the local disclosure rules. The cash-price plan is available in every one of those states. American Express is priced separately.
Signs and letters. Pricing plan → Print signage and Print notice letter. The percentages on the sign come from the same rule engine that charges the card, so they can never disagree.
Payouts go to the bank account you verified at sign-up, on the processor's schedule.
End-of-day close-out. After closing, one email: approved sales, fees, tips, refunds issued today, what you keep, your top items, sales by method, and any declines or disputes. Settings → set your time zone, turn it on or off, or send today's now.
Card networks require every merchant to attest once a year that they handle cards safely. With Prysm you never store card numbers, so yours is five statements, one signature, on the PCI page. It avoids the $35 per month non-compliance fee.
Email support@prysmsolutions.io.