Merchant Terms of Service

Version 2.3 · Effective October 6, 2026 · Prysm Solutions Co., a trade name of Malandros LLC ("Prysm", "we", "us")

These Terms govern your use of the Prysm platform to accept payments. By creating an account, clicking "I agree", or processing a transaction, you (the "Merchant", "you") agree to these Terms, our Privacy Policy, and the processor agreements in Section 2. If you do not agree, do not use Prysm.

1. What Prysm is

Prysm is payment software. We are not a bank, a money transmitter, or a payment processor. Payment authorization, clearing, settlement, and payouts are performed by our licensed processing partners and their sponsor banks (the "Processors"). Funds from your sales settle from the Processor directly to your bank account; Prysm never holds your funds.

2. Processor agreements you are also accepting

To process payments you must also enter into, and comply with, the applicable Processor terms. These are incorporated into these Terms by reference and may be updated by the Processor from time to time in its sole discretion and without notice to you:

• Finix Payments, Inc. — the Finix Terms of Service (including the Merchant Services Agreement for Sub-Merchants), the Finix Privacy Policy, and the Finix platform policies (including prohibited and restricted business categories).

Each Processor is an intended third-party beneficiary of these Terms and may enforce them against you. A Processor may decline to onboard you, limit your transaction size, impose a reserve, or terminate your access to its services at any time under its own terms. Prysm will pass on to you any notice a Processor requires.

3. Your license to use Prysm

Subject to these Terms, Prysm grants you a limited, revocable, non-exclusive, non-transferable right to use the Prysm platform and, through it, the Processors' payment platforms, solely to process payments from your own customers for goods and services you sell. You may not: (a) resell, sublicense, or provide the platform to any third party, or process payments on behalf of anyone other than yourself; (b) copy, modify, reverse engineer, or create derivative works of the platform or any Processor software; (c) circumvent any security control, rate limit, or risk control; (d) use the platform to build a competing service; (e) use the platform for any unlawful, fraudulent, deceptive, or harmful purpose; or (f) interfere with, overload, or scan the platform or the Processors' systems.

4. Fees

Standard rate: 2.9% + $0.30 per successful Visa, Mastercard, or Discover transaction, and 3.5% + $0.30 per successful American Express transaction. No monthly, setup, or cancellation fees. Fees are deducted by the Processor before settlement; the net amount is paid to your bank.

• Refunds: the processing fee on a refunded sale is not returned.
• Chargebacks: the Processor's dispute fee (currently $30 per dispute, including inquiries) is deducted from your account whether or not you win the dispute.
• Split plan: if you choose it (Section 7), your rate on credit-card sales is 2.15% + $0.30 and your customer pays a disclosed surcharge of up to 1.35%, as permitted in your state. Debit cards stay at the standard rate.
• Customer-pays plans: under the cash-price (dual pricing) plan you post a card price above your cash price, we charge the card price, and you receive your cash price. The difference is set when your plan is activated, based on the kind of business you operate; it runs from about 3.00% to 4.50% plus $0.45. Our fee is capped at that difference plus 2.70% of any tip, so you are never left below your cash price, except that on American Express sales we also charge 0.30% + $0.15 of the card price, because American Express costs more to accept. Under the surcharge form, where your state allows it, your rate on credit sales is 3.0% + $0.30, your customer pays a disclosed surcharge of up to 3% which is credited to you.
• Fee changes: we will give you at least 30 days' written notice (email to your account address) before any fee increase takes effect.

5. Payouts, reserves, and disputes

Payouts are initiated by the Processor on the Processor's schedule; the Processor may delay or hold payouts for risk review. You are responsible for every transaction you submit, including all refunds, chargebacks, reversals, fines, and penalties arising from them. A Processor or Prysm may require a reserve from your settlements to cover anticipated disputes. If your account balance cannot cover an amount you owe, you authorize the Processor and Prysm to debit your bank account for it. You agree to respond to dispute evidence requests within the deadline shown in your dashboard and to keep your chargeback rate below card-network thresholds; exceeding them may result in fees, reserves, or termination.

6. Your obligations

• Provide accurate, complete, and current information about your business, its owners, and your bank account. Tell us promptly about any change, and within 5 days for a change of ownership, business type, products sold, or bank account (our Processors require this of us).
• Comply with all applicable laws and the card-network rules (Visa, Mastercard, Discover, American Express), including PCI DSS. Complete the annual PCI self-assessment questionnaire we provide; a monthly non-compliance fee of $35 applies while it is overdue.
• Sell only what you disclosed at signup, and only in categories permitted by the Processor policies linked in Section 2. Do not accept payment more than 24 hours before delivering the goods or services unless we have approved you for future delivery in writing.
• Maintain and post a written refund policy that complies with card-network rules; never issue cash refunds for card sales; never refund more than the original sale.
• Display any card-network marks and disclosures we require, and keep your website or storefront consistent with the Processor website requirements.
• Keep your dashboard credentials and API keys confidential. You are responsible for all activity under them.
• Review your transactions and statements. Report any error to us within 60 days of it first appearing in your dashboard.

7. Surcharging and dual pricing (optional programs)

Surcharging (the Split plan and the surcharge form of Customer-pays) adds a disclosed fee to credit-card sales. It applies to credit cards only — debit and prepaid cards are never surcharged. It is off by default. Prysm computes the surcharge from your state's law and the card-network cap (you never set the rate), shows it to the customer before they approve the sale, itemizes it on the receipt, and disables it where it is not permitted. Surcharging starts only 30 days after you confirm in your dashboard that you have notified the card networks and your Processor, and after you confirm the required signage is posted at your entrance and point of sale. You remain responsible for lawful use in your jurisdiction.

Dual pricing lets you post a cash price and a card price. It is off by default and cannot be combined with surcharging. You are responsible for displaying the card price wherever prices are posted and describing the difference as a cash discount, not a fee.

8. Data and privacy

To operate the service we collect and share information about you, your business, your owners, and your customers' transactions with the Processors, their sponsor banks, the card networks, identity-verification and fraud-prevention providers, and our infrastructure vendors, as described in our Privacy Policy. You authorize us to share this information, to communicate with the Processors on your behalf, and to submit dispute evidence for you. Card numbers are tokenized by the Processor in the browser or device where the card is entered and never reach Prysm's servers.

9. Suspension and termination

You may close your account at any time; amounts you owe remain payable and the Processor may hold a reserve for up to 180 days to cover disputes. We may suspend or terminate your account immediately if you breach these Terms, present unacceptable risk, or if a Processor, sponsor bank, card network, or regulator directs us to; otherwise we will give you 30 days' notice. A Processor may terminate its own terms with you, and therefore your ability to process, at any time as permitted by those terms. On termination we will help you export your transaction records.

10. Disclaimers

THE PRYSM PLATFORM IS PROVIDED "AS IS". TO THE FULLEST EXTENT PERMITTED BY LAW, PRYSM AND EACH PROCESSOR DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. The Processors provide no warranty of any kind directly to you.

11. Limitation of liability

NEITHER PRYSM NOR ANY PROCESSOR IS LIABLE TO YOU FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUE, ARISING FROM THESE TERMS OR YOUR USE OF THE PLATFORM. THE PROCESSORS HAVE NO LIABILITY TO YOU OF ANY KIND ARISING FROM THESE TERMS OR YOUR USE OF THEIR PLATFORMS. PRYSM'S TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE FEES YOU PAID PRYSM IN THE SIX MONTHS BEFORE THE CLAIM AROSE. Prysm is not liable for Processor or bank downtime, for fraudulent transactions by your customers, or for your own non-compliance with law or network rules.

12. Indemnity

You will defend and indemnify Prysm, the Processors, and their affiliates against any third-party claim, loss, fine, or penalty arising from your transactions, your customers, your breach of these Terms or any Processor terms, or your violation of law or card-network rules.

13. Disputes between you and Prysm

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Before starting any formal proceeding, the party with a complaint will send written notice to the other and the parties will try in good faith to resolve it within 30 days. Any dispute not resolved that way will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Los Angeles County, California, before a single arbitrator; judgment on the award may be entered in any court with jurisdiction. Claims are brought individually, not as a class or representative action. Either party may bring a qualifying claim in small-claims court instead, and either party may seek injunctive relief in court for misuse of the platform, unpaid amounts, or intellectual property. If the class-action waiver is found unenforceable for a particular claim, that claim proceeds in court, not arbitration.

14. Changes to these Terms

We may update these Terms. We will email you at least 30 days before a material change takes effect (or sooner if required by law or a Processor). Continued use after the effective date is acceptance. The current version and its effective date are always shown at the top of this page.

15. Contact

Prysm Solutions Co. (Malandros LLC) · legal@prysmsolutions.io · support@prysmsolutions.io